Terms of Use

These Terms of Use ("Terms") govern your use of the Paw-Paw application, Paw-Paw accounts and purchases, and the paw-paw.pet website (together, the "Service"), provided by Daystrom OÜ, a company registered in Estonia (registry code 17537299), Tornimäe tn 5, Tallinn 10145 ("we", "us", "our"). Full provider details are in our legal notice. By downloading, installing, or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. The Service

Paw-Paw is a desktop pet for macOS: a small animated companion that reacts to your typing and lets you collect Paw-Paws and items. The app costs nothing, and so do its seasons: every season's Paw-Paws and items, including new seasons as they come out, are free and unlock as you play. On top of that, you can choose:

• a free account, which keeps your progress in the cloud, lets you use it on more than one Mac, and is needed to buy collections (sections 3 and 4); and
• artist collections, paid extras made from an artist's work and sold as one-time purchases (section 5). The first is the Illustrain Collection.

There are no subscriptions, ads, or in-app currencies. Paw-Paw is under active development, so features may be added, changed, or removed over time (see section 13).

2. Licence to use

We grant you a personal, non-exclusive, non-transferable, revocable licence to download and use Paw-Paw on devices you own or control, for your own personal and internal use, subject to these Terms. This licence also covers the collections you buy, which you may use only inside Paw-Paw (see section 5).

3. Accounts

You can use Paw-Paw without an account. To save your progress in the cloud, use it on another Mac, or buy a collection, you need a free account. You sign in with Google, Sign in with Apple, or a one-time code sent to your email address.

• You must be at least 16 years old to create an account or buy a collection, or have permission from a parent or guardian.
• Keep access to the sign-in method you use. If you lose access to it, we may not be able to restore your account or your purchases.
• Your account is personal. Don't share, sell, or transfer it. Tell us at hello@paw-paw.pet if you think someone else is using it.
• You can sign out at any time, and you can delete your account in Settings → Account. Deleting it removes your cloud progress and your access to the collections you bought, and it does not refund them (for withdrawals and refunds, see section 6). You can export your account data first.
• We may suspend or close an account that seriously or repeatedly breaks these Terms, for example one used for fraud or to attack the Service. Where we can, we'll tell you why first and give you a chance to respond.

4. Cloud saves

When you sign in, Paw-Paw saves your progress to your account and keeps it in sync across the Macs you sign in on. The first time you sign in, the progress already on your Mac is copied into your new account, and the original stays on that Mac. If this Mac and your account have different progress, Paw-Paw combines them automatically: you keep every item, Paw-Paw and achievement from both, and the higher level of each season and collection. The copies it replaced are kept in Settings → Account → Backups on this Mac.

• Paw-Paw works offline and syncs when it can. Syncing may pause without a connection or during an outage.
• Combining never adds two saves' levels or XP together; each season and collection keeps the higher of the two.
• Reset Progress in Settings → About starts your progress over and keeps your purchases and settings. When you're signed in, it also resets your account's progress on every Mac you use.
• Cloud saving is part of the game, not a backup service. Before you replace or delete progress you care about, export a copy in Settings → Account.

What a cloud save contains is explained in our Privacy Policy.

5. Paid collections

What you get

A collection is an extra level track with its own Paw-Paws and items. Buying one unlocks that track for your account. You then earn its Paw-Paws and items by playing, the same way as in a season: buying doesn't hand you all of them at once. The collection's store page in the app shows what it contains and the level at which each Paw-Paw unlocks.

Price and payment

Collections are one-time purchases, not subscriptions, and are priced in US dollars, including any sales tax or VAT. The checkout page may show the price in your local currency, and its total is what you pay. You pay on Stripe's secure checkout page with a card or another payment method it offers; we never see your full card number.

When a purchase is complete

Collections are sold through Link. Sold through Link, LLC, a Stripe company, is the reseller and merchant of record for your purchase: it takes the payment, collects any sales tax or VAT, sends your receipt, and handles payment questions, refunds and disputes under the Sold through Link terms. Daystrom OÜ provides the collection and the app, and these Terms cover your use of them.

A purchase is complete when Stripe confirms the payment and our server records it; the collection then unlocks in the app. Coming back from the checkout page does not by itself unlock a collection. If you paid and the collection hasn't unlocked, click Restore Purchases on its store page or contact us.

Your purchase stays with your account

A collection belongs to the account you bought it with, not to one Mac. Sign in with the same account and use Restore Purchases to get it on any Mac. Paw-Paw remembers your purchases on each Mac so they keep working offline. If you lose access to a collection, for example after a refund, your progress in it stays in your save and comes back if you get access again.

Illustrain artwork

The Illustrain Collection uses illustrations by Illustrain. The artwork belongs to its owners. Buying the collection lets you use it inside Paw-Paw only; it gives you no licence to the artwork itself. You may not extract, copy, share, sell, or otherwise use the collection's artwork outside the app. The collection is not official and is not endorsed by, or made in collaboration with, Illustrain or Illustrain.

If a collection changes or is withdrawn

We may improve a collection's art or fix its content. If we ever have to stop offering a collection you bought, we'll tell you in the app or by email. Stopping new sales does not by itself remove your purchase. If we must remove your access to the collection, we will refund its full purchase price. Your statutory remedies always apply.

6. Right of withdrawal & refunds

Your 14-day right to withdraw

If you live in the EU, EEA or UK and buy as a consumer, you can withdraw from a purchase within 14 days of the day you get access to it, without giving a reason. Paw-Paw does not ask you to give up this right when the collection unlocks, so it applies even if you have already started playing the collection.

To withdraw, request a refund from Link's customer support at support.link.com and give "cooling-off period" as the reason, or email hello@paw-paw.pet within those 14 days with a clear statement that you are withdrawing, together with the email address of your Paw-Paw account or your receipt. You may use the model form below, but you don't have to. Sending your message before the 14 days end is enough.

The full amount you paid is refunded within 14 days of your withdrawal, using the same payment method, at no cost to you. Once the refund is made, the collection is removed from your account; your progress in it stays in your save.

Other refunds

If a collection doesn't work as described, you have the legal remedies for faulty digital content, including having it fixed or, where the law allows, a price reduction or refund. Outside these rights we may also refund a purchase at our discretion; just ask. A full refund removes the collection from your account.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Daystrom OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia, hello@paw-paw.pet:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content: [name of the collection]
• Ordered on (*):
• Name of consumer(s):
• Address of consumer(s):
• Email address of the Paw-Paw account:
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

7. Acceptable use

You agree not to:

• copy, redistribute, sell, rent, or sublicense our proprietary portions of the app or its assets without our permission, except where applicable third-party licence terms or law allow it;
• extract, copy, or share the artwork of any collection outside the app;
• get around purchase or access checks, or unlock paid content you haven't bought;
• reverse engineer, decompile, or disassemble the app, except to the limited extent that applicable law expressly permits;
• remove or alter any copyright, trademark, or proprietary notices;
• create accounts or make purchases in someone else's name, or pay with payment details you aren't authorised to use;
• use the Service to do anything unlawful, or in a way that could harm, disable, or impair it, our servers, or other people's accounts, or interfere with others' use of it;
• misuse the contact or feedback forms (e.g. spam, abuse, or attempts to overload them).

8. Intellectual property

Paw-Paw includes original work, artwork by third parties (such as the illustrations in the Illustrain Collection), and third-party software components. The Paw-Paw name, logo, original website content, and any artwork in which Daystrom or its licensors hold enforceable rights are protected to the extent applicable law provides; third-party artwork and components remain governed by their respective rights and licence terms. Except for the licence in section 2, nothing in these Terms, including a purchase, transfers any rights in the Service or its artwork to you.

9. Your feedback & submissions

If you send us ideas, suggestions, feedback, animal requests, or artwork through the contact form, the app's feedback form, or otherwise, you grant us a non-exclusive, worldwide, royalty-free licence to use them to operate and improve Paw-Paw, without obligation to you. Please don't send us anything you consider confidential or that you don't have the right to share. We always appreciate the input.

10. Third-party links & services

The Service links to third-party websites and relies on third-party providers, including Stripe and Link for payments, Google and Apple for sign-in, and our hosting and download providers. We are not responsible for the content or practices of third parties. Your use of their services, such as Stripe's checkout page or your Google or Apple account, is governed by their own terms.

11. Disclaimer

Apart from the rights the law gives you, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service, including account sign-in and cloud syncing, will be uninterrupted or error-free, or that any defects will be corrected.

This disclaimer does not affect any mandatory legal guarantee of conformity for digital content or services that applies to you as a consumer under EU or local law, including for collections you buy. If the app or a collection does not work as it should, you keep whatever statutory remedies that law gives you, free of charge.

12. Limitation of liability

To the fullest extent permitted by law, Daystrom OÜ will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, arising out of or related to your use of (or inability to use) the Service. Because cloud saving is not a backup service, please keep your own export of progress you care about.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for intentional or grossly negligent conduct and your mandatory statutory rights as a consumer.

13. Changes & availability

Paw-Paw is evolving software, so we may modify, suspend, or discontinue the Service (or any part of it). For a change that would materially and negatively affect your ability to use the app or a collection you bought, we will give you reasonable notice where we can (for example, an in-app notice or an email), and you are always free to stop using and uninstall Paw-Paw. Your statutory rights for digital content you have paid for are not affected.

We may also update these Terms from time to time; when we do, we'll revise the "last updated" date above and, for significant changes, tell you in the app or by email. Changes apply from the date they take effect and do not take away a collection you have already bought.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we handle personal data, including account, cloud save, and purchase data.

15. Governing law

These Terms are governed by the laws of Estonia, without regard to its conflict-of-laws rules, and subject to the mandatory consumer-protection laws of your country of residence. Disputes will be subject to the competent courts of Estonia, unless applicable law grants you the right to bring proceedings elsewhere.

16. Contact

Questions about these Terms, a purchase, or a withdrawal? Email hello@paw-paw.pet.